FREQUENTLY ASKED QUESTIONS
Valuqo will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.
Most items will be dispatched the very next day after full payment is received.
Please note that we can only cancel your order if the item has not been dispatched. As we operate a fast and automated dispatching system but need time to respond to your message, we can only do our best to help.
Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.
You have the option to return any unopened, unused item in its original packaging within 14 days of receiving the item.